FAQs

Useful information about your shipping details

We are a one stop shop focused on curating premium products for the urban man.  We hunt the world so we can introduce you to new brands, new places, new people and inspire your best city living.  We stand behind our products and are here to deliver you an exceptional experience every time you shop with us.

Establishing an account with us allows you to:

  • Access your order history upon sign-in
  • See products currently being shipped with link to shipment tracking
  • Get early access to limited drops and deals
  • Automatically enters you into our frequent giveaways
  • Auto enter of your details for easy check-out

Our concierge team is available Monday - Friday from 9am to 5pm EST.  Please send us an email at concierge@dailyrefinery.com and we will respond within 24 hours during weekdays and on Monday by the end of the day should you reach out over the weekend. 

Please click here and fill in your order number and email to get an update on your order.  You can also log into your account to see your order details and status. 

Your order must be changed prior to you receiving your shipment tracking.  Once your item has shipped, should you still want to change your order, you will need to process a return and place a new order.  Click here to see our return policy. 

Please click here to see our return and refund policy.

Go to your login page and click “Forgot Password” and put in your account email address in the box provided.  Once you’ve pressed the “Reset Password” button, we will send you a link to your email address to reset the password.  If you are still having trouble, please send us an email concierge@dailyrefinery.com.

Go to your login page and log in to your account.  Once there, you will have the ability to change key information in your account by making the change and then selecting the “Save” button.  If you are having trouble, please send us an email concierge@dailyrefinery.com.

Please click here for more information on our general shipping details.  You can also log in to your account and access your order and tracking information to see exact details on shipping of your order.

Please click here for more information on our general shipping timeline.  You can also log in to your account and access your order and tracking information to see exact details on shipping of your order.